Property Administrator

Job summary

Property Management Administrator (Temporary Assignment) Location: Falkirk Hours: 35 per week, Monday–Friday, 9am–5pm (1-hour unpaid lunch) Rate: Equivalent to £29,541 per annum Contract: Temp to Perm Overview An established property management and factoring service is seeking an experienced Property Management Administrator to provide essential support during a peak operational period. This role requires strong phone-handling skills, a calm approach under pressure, and confidence navigating property factoring systems and legislation. This role is based on site with some home-working flexibility as required. Key Responsibilities Customer Contact & Phone Handling Provide high-quality, dedicated phone cover during a high-demand period Manage high call volumes calmly, professionally, and efficiently Use Aareon QL to access real-time account information, statements, repairs history, and owner details Deliver first-time resolution wherever possible, resolving customer issues during the initial call Reduce unnecessary call-backs, emails, and repeat contact by providing clear, complete explanations Accurately log all call outcomes in Aareon QL to maintain reliable CRM and audit-ready records Teamwork & Service Delivery Work collaboratively within a fast-paced team, adapting to fluctuations in workload caused by invoicing cycles, arrears stages, contractor queries, and customer demand Support colleagues proactively to ensure smooth day-to-day operations Engage confidently with the operational realities of mixed-tenure estates, including shared repairs, landscaping, cleaning, insurance, and owner communication Experience & Skills Required Previous experience in property factoring , property management , or social housing (highly desirable) Strong customer service experience, ideally in a phone-based environment Ability to remain calm and professional while managing high call volumes Confident using CRM or housing management systems (Aareon QL experience strongly advantageous) Excellent communication skills with the ability to provide clear, accurate explanations Strong organisational skills with high attention to detail If you have the necessary experience, please apply now or contact Robbie Telfer @ Reed Edinburgh Office.