Operations Manager

Job summary

Description We have a fantastic opportunity for an Operations Manager to join us at Carpenter Box, part of the Sumer Group, in a pivotal role, where you’ll help shape how a growing, multi-office professional services firm delivers excellence every day. We’re looking for a highly organised and proactive operations professional to support the day-to-day running and continuous improvement of our continuously growing network. This is a dynamic role at the heart of the business, where you’ll work closely with the Operations Director to enhance systems, streamline processes, and ensure consistent, high-quality service delivery across all locations. You’ll play a key part in integrating newly acquired offices into our operating model, driving standardisation, support in onboarding teams, and help to deliver successful integration plans. Alongside this, you’ll contribute to operational projects, systems implementation, and workplace initiatives that enable our teams to perform at their best. If you thrive in a fast-paced environment, enjoy managing multiple priorities, and want to make a tangible impact within a collaborative and growing firm, this is an exciting opportunity to develop your career with a forward-thinking organisation. Key Responsibilities Play a key role in supporting the Operations Director with the smooth day-to-day running of operations, including leading and developing our admin and onboarding teams. Help drive consistency across the business by ensuring operational policies and procedures are effectively embedded, particularly as we welcome new acquisitions. Proactively identify and deliver improvements that enhance efficiency, streamline processes, and elevate service delivery. Support our new acquisition network by maintaining high-quality operational data. Contribute to, and at times lead, the rollout of new systems and operational improvements. Be instrumental in integrating newly acquired acquisitions, helping deliver successful 100-day integration plans, collaborating closely with appropriate support functions to ensure this conducted smoothly and effectively. Champion high standards by ensuring operational procedures align with regulatory and professional requirements, working alongside compliance teams where needed. Get involved in a variety of operational projects across the business, from system implementations, to process enhancements and office initiatives. Support the oversight of premises management across our multiple locations. Assist in coordinating office moves, refurbishments, and workspace planning to create effective working environments. Help ensure our facilities and office spaces enable teams to perform at their best. Build strong, collaborative relationships across the business with a variety of stakeholders to drive operational success. Skills, Knowledge & Expertise Proven experience in an operations or practice management role within a professional services environment, ideally accountancy. Proven organisational and coordination skills. Ability to manage multiple priorities in a fast-paced environment. Prior experience of line managing a team Strong communication and stakeholder management skills. Experience supporting multi-office operations, business integrations or acquisitions is desirable. Belong @ Sumer At Sumer, we are committed to fostering an inclusive and diverse work environment, not just as buzzwords, but as the heartbeat of our team. Our recruitment practices reflect this commitment, welcoming individuals from all backgrounds. We prioritise creating an environment where every candidate feels respected and supported throughout the hiring process. Everyone is unique and we understand that each individual may have distinct needs to showcase their best selves during interviews. Our commitment is to offer personalised support for all