IT Support Engineer - Bedford
DMS Computer Recruitment · Bedford · GBP 30,000 - 30,000
Job summary
Our client, a Bedford based MSP, seeks a permanent Tech Support serving one of their international clients. Minimum 2 years' IT Support experience. Duties include: * Management of incidents and requests on site at their respective locations. This includes support for the industrial environment (printers, scanners, etc.). * Case management for standard users, VIPs, and senior management at their facilities and other locations, resolving them remotely. * On-site support and practical assistance in the buildings where they reside, always with the support of the service associated with the request. * Preparation of videoconferencing rooms with user profiles and, in the event of an incident, opening a case with the service provider. * Support for senior management videoconference meetings. * Reconfiguration of equipment. * Being present during supplier visits to complete tasks and show them the facilities. * Configuration of mobile and landline phones. Activation of SIM cards and coordination with the local supplier when necessary. * Deletion or cleaning of data from updated equipment at your facilities, according to Company procedures. * Maintenance and inventory control. * Follow-up on escalated cases. * Physical inventory of devices. * Support for local suppliers.