Office Administration Manager

Job summary

About the Role Our client in Pontefract requires a highly organised, reliable and proactive Office Administration Manager to become the backbone of our busy operation based in Pontefract. This is a hands-on role supporting the business owner with all aspects of administration and customer service. You’ll be the steady, trustworthy pair of hands that keeps everything running smoothly — and yes, being able to make a great cup of tea definitely helps! Hours: Monday – Thursday 7:30am – 4:30pm | Friday 7:30am – 2:00pm Key Responsibilities Providing full administrative support to the Business Owner Answering incoming calls and handling customer enquiries professionally Raising and processing invoices Scheduling works and coordinating diaries for teams of fitters and welders Planning and organising jobs across North East England, Yorkshire and Lancashire Booking accommodation (e.g. hotels) when required Managing general office duties and maintaining organised records Acting as the first point of contact for customers and suppliers Some days you’ll be working independently in the office, and other days you’ll be alongside a small office team (3–4 colleagues) plus production staff — so confidence working both autonomously and collaboratively is important. What We’re Looking For Previous experience in office administration or office management Strong organisational and scheduling skills Confident telephone manner and excellent customer service skills Ability to prioritise and manage multiple tasks Trustworthy, dependable, and reliable Comfortable working independently when required Proficient in Microsoft Office and general office systems A calm, practical approach and a “no job too small” attitude will suit this role perfectly.