D365 CRM Application Support Analyst
Nigel Frank International · London · GBP 38,000 - 46,500
Job summary
D365 CRM Support Analyst (FTC) London (Hybrid) We are partnering with a prominent D365 CE end user in London who are looking to add a talented D365 CRM Support Analyst to their technology function on a fixed-term basis, with the possibility of becoming permanent. This hands-on role focuses on supporting a CRM platform, managing secure environments, and ensuring smooth deployment processes. You'll work closely with technical teams and stakeholders to maintain a stable, well-governed CRM landscape across multiple environments. Key Responsibilities Deliver technical and functional support for the organisation's CRM system, assisting users and resolving platform issues Oversee CRM environments, including configuration updates, maintenance tasks, and environment health Contribute to deployment processes by supporting automated pipelines, solution changes, and release activities Maintain strong access controls and security practices across all CRM environments Monitor system performance, investigate incidents, and drive timely resolutions Skills & Experience Background in supporting CRM applications, ideally with experience in platforms such as Dynamics 365 or similar Understanding of security principles, user access management, and environment governance Experience working with deployment or automation tools used in application lifecycle management Ability to troubleshoot technical issues across integrations, customisation's, and system performance Strong documentation, communication, and analytical skills Benefits Starting Salary - up to £46.5k Flexible, Hybrid Working Model. Enhanced Pension Contributions, Life Assurance & More.