Night Concierge
PMR · West London · GBP 30,000 - 30,000
Job summary
Our Client are looking for an experienced Night Concierge to join their team at a luxury residential development based in West London. Working 4 on 4 off, with the hours of 7pm - 7am. Salary is £30,000 annually. Duties include: Managing deliveries and contractors, assisting residents, and acting as first point of contact for emergencies. Supporting residents, escorting them to lifts, and providing assistance to colleagues as required. Liaising with residents whose apartments have direct lift access, ensuring discretion and tailored support. Carrying out five patrols per night covering landscaped grounds, residential blocks, facilities, car park and plant rooms. Monitoring CCTV systems throughout the estate. Completing all Health & Safety checks as required and reporting issues to management. Collecting bags left outside apartments once per night. Receiving and managing late-night deliveries (often food), ensuring correct handling and safe transfer to residents. Completing handover documentation. Checking swimming pool chemical levels. Opening and closing the leisure facilities at the beginning and end of the staffed day. Responding to resident queries (in person, by phone, or email). Assisting residents with minor apartment issues or escalating matters to 24/7 management support when necessary. Occasionally dealing with leaks or similar urgent issues, taking precautionary measures until specialist support arrives.